Terms of Service

Last Updated: November 3, 2026

Welcome to VELENOR.

These Terms of Service govern your access to and use of our website, https://velenor.site, and any products or services offered through our online store.

By accessing our website or purchasing from VELENOR, you agree to these Terms of Service, subject to any mandatory rights available under applicable law.

Please read these terms carefully before using our website.

1. Overview

This website is operated by VELENOR.

Throughout the website, the terms "we," "us," and "our" refer to VELENOR.

Our online store provides customers with access to wall shelves, wall-mounted storage solutions, and related home organization products.

Our store may be powered by Shopify, which provides the e-commerce infrastructure that enables us to offer products and services online.

2. Eligibility and Online Store Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you, or that you have appropriate permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order.

You must not use our products or website for unlawful or unauthorized purposes.

You must not interfere with the security, functionality, or normal operation of our website.

3. Products and Product Information

We make reasonable efforts to display product descriptions, specifications, dimensions, materials, and photographs accurately.

However, minor differences in color or appearance may occur due to lighting, screen settings, manufacturing variations, or other factors.

Customers should carefully review product dimensions, mounting requirements, and installation instructions before purchasing.

We reserve the right to update product descriptions, correct errors, or discontinue products when necessary.

Nothing in this section limits your rights if a product is materially different from its description.

4. Prices and Payments

Product prices are displayed on our website and may be subject to change without prior notice.

The price applicable to your purchase is the price presented during checkout, subject to correction of errors in accordance with applicable law.

We accept the payment methods displayed at checkout.

Payment transactions are processed through supported third-party payment providers.

We do not guarantee the availability of any particular payment method in every country.

Any applicable taxes, duties, or other charges will be disclosed where required by law.

5. Orders and Acceptance

After placing an order, you may receive an automated order confirmation email.

This confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment verification issues, unavailable inventory, or material pricing errors.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

6. Shipping and Delivery

VELENOR offers free worldwide shipping to supported destinations.

Our standard estimated delivery timeframe is 7–10 days.

Delivery estimates are not guaranteed and may be affected by customs procedures, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Additional information is available in our Shipping Policy.

7. Returns and Refunds

We offer free returns for eligible purchases within 30 days of delivery.

Refunds are processed according to our Return & Refund Policy.

Please review that policy for eligibility requirements, return instructions, and refund processing information.

Mandatory consumer rights remain unaffected.

8. Product Installation and Safety

Our wall-mounted products should be installed according to the instructions and specifications provided with each item.

Customers are responsible for checking wall suitability, weight capacity, mounting hardware compatibility, and any relevant safety requirements.

Where appropriate, installation should be performed by a qualified professional.

Never exceed the stated weight capacity of a shelf or mounting system.

We do not exclude liability where doing so would be prohibited by applicable law.

9. Intellectual Property

All original website content, including text, graphics, branding, design elements, and other materials owned by VELENOR, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected materials without prior written authorization, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

10. Prohibited Activities

You agree not to:

• Use our website for fraudulent or illegal activities.

• Submit false or misleading order information.

• Attempt unauthorized access to website systems.

• Introduce malicious code, viruses, or harmful software.

• Copy or exploit website content unlawfully.

• Interfere with other customers' use of our services.

• Violate applicable laws or regulations.

We may restrict access or take appropriate action when these terms are violated.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment processors, shipping providers, or other services.

We are not responsible for the independent practices, content, or policies of third-party websites.

Customers should review the applicable terms and privacy policies of those services.

12. Disclaimer of Warranties

We aim to provide accurate information and a reliable shopping experience.

However, website access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our control.

To the extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted, error-free, or free from every security vulnerability.

This disclaimer does not affect warranties or guarantees that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, VELENOR will not be liable for indirect, incidental, or consequential losses arising from use of the website or products where such limitations are legally enforceable.

Nothing in these Terms excludes liability for fraud, willful misconduct, personal injury, defective products, or any other liability that cannot lawfully be excluded or limited.

14. Privacy and Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

We encourage you to review our Privacy Policy to understand how personal information is collected, used, shared, and protected.

15. Changes to These Terms

We may update these Terms of Service to reflect operational, legal, or business changes.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively remove rights already acquired under completed purchases where prohibited by law.

16. Governing Law

These Terms are governed by the applicable laws of the Commonwealth of Kentucky and the United States, subject to mandatory consumer protection laws that may apply in your country or region.

Any disputes will be handled by a court or other competent authority with jurisdiction under applicable law.

17. Contact Information

Questions about these Terms of Service may be directed to:

VELENOR

1601 Winchester Ave
Ashland, KY 41101
United States

Email: support@velenor.site

Phone: +1 (914) 588-9377

Website: https://velenor.site