Shipping Policy

Last Updated: November 3, 2026

At VELENOR, we believe creating a beautiful, organized home should be simple and convenient, no matter where you live.

We are pleased to offer free worldwide shipping on orders placed through our official website.

Please review the following information to understand how shipping, delivery, and order tracking work.

1. Free Worldwide Shipping

All orders qualify for free standard worldwide shipping.

There is no minimum purchase requirement to receive free standard shipping.

Our complimentary shipping service is available to destinations supported by our shipping partners.

If delivery is unavailable to a particular destination, we will notify you and arrange an appropriate resolution, including a refund where necessary.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery may vary depending on the destination, shipping provider, customs procedures, and local delivery conditions.

3. Order Processing

Orders are prepared for shipment after successful payment confirmation.

Processing includes order verification, product preparation, packaging, and coordination with our shipping partners.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation when tracking information is available.

4. Order Tracking

When tracking is available, we will send tracking details to the email address provided during checkout.

You may use this information to follow the progress of your shipment.

Please allow time for the carrier's tracking system to update after dispatch.

If you have difficulty locating your tracking information, contact support@velenor.site with your order number.

5. International Shipping

VELENOR serves customers around the world through supported shipping destinations.

International orders may pass through customs or other import procedures.

Delivery estimates may be affected by local regulations, customs inspections, carrier schedules, and national holidays.

We will make reasonable efforts to assist with shipping-related questions.

6. Customs Duties and Import Taxes

Free shipping refers to the standard shipping charge and does not automatically include import duties, customs fees, or taxes imposed by the destination country.

Where applicable, these charges may be collected at checkout or by the relevant authorities or delivery provider.

Any additional charges will be handled in accordance with applicable laws and required disclosures.

Customers should review their local import requirements before placing an international order.

7. Shipping Address Accuracy

Please ensure that your shipping information is accurate and complete before submitting your order.

This includes:

• Recipient's full name.

• Street address and apartment or unit number, if applicable.

• City, state, or province.

• Postal or ZIP code.

• Country.

• Contact phone number, where required for delivery.

Incorrect or incomplete shipping information may result in delivery delays or failed delivery attempts.

If you notice an address error after ordering, contact us as soon as possible.

We will attempt to update the address before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.

8. Delayed Deliveries

Although our estimated delivery timeframe is 7–10 days, occasional delays may occur.

Potential causes include:

• Customs clearance procedures.

• Carrier service disruptions.

• Severe weather conditions.

• Public holidays or peak shopping periods.

• Incorrect or incomplete shipping information.

• Unexpected logistical circumstances.

If your order has not arrived within the estimated timeframe, please contact our support team.

We will help investigate the shipment and provide available updates.

9. Lost Packages

If your order appears to be lost during transit, please contact us at support@velenor.site.

We may request your order number and relevant tracking information to begin an investigation.

If the package is confirmed lost, we will work with you to arrange an appropriate replacement or refund.

10. Damaged Packages

If your order arrives with visible damage, please inspect the contents carefully.

Contact our customer support team as soon as possible if the product is damaged, incomplete, or defective.

Providing photographs of the product and packaging may help us resolve your concern more efficiently.

Eligible damaged products may qualify for a replacement, return, or refund under our Return & Refund Policy.

11. Multiple-Item Orders

If your order contains multiple products, they may occasionally be shipped in separate packages.

When this occurs, the packages may arrive at different times.

You will not be charged additional standard shipping fees for separate shipments.

12. Returns After Delivery

We offer a 30-day free return policy for eligible purchases.

If your product does not meet your expectations, please contact us within 30 days of delivery to begin the return process.

For complete details, please review our Return & Refund Policy.

13. Shipping Support

If you have questions about delivery estimates, tracking information, or an existing shipment, our customer support team is available to assist.

VELENOR

1601 Winchester Ave
Ashland, KY 41101
United States

Email: support@velenor.site

Phone: +1 (914) 588-9377

Website: https://velenor.site

Thank you for shopping with VELENOR.

Elevate Your Walls. Enhance Your Living.