Contact information

Contact Information

Last Updated: November 3, 2026

At VELENOR, we value open communication, transparency, and dependable customer support.

Whether you're exploring our wall shelves, checking an existing order, or requesting assistance after delivery, we're here to help.

1. Business Information

Store Name: VELENOR

Official Website: https://velenor.site

Established: 2022

Business Address:

1601 Winchester Ave
Ashland, KY 41101
United States

Customer Support Email: support@velenor.site

Customer Support Phone: +1 (914) 588-9377

2. Customer Service

Our customer support team can assist with inquiries relating to:

  • Product information and specifications.

  • Product dimensions and installation guidance.

  • Order placement and payment questions.

  • Order confirmation and tracking.

  • Shipping estimates and delivery concerns.

  • Returns, exchanges, and refunds.

  • Damaged, defective, or incorrect products.

  • General feedback and customer experience.

For the most efficient assistance, we recommend contacting us by email.

3. Order-Related Inquiries

When contacting us about an existing order, please include:

  • Your order number.

  • Your full name.

  • The email address used during checkout.

  • A brief description of your question or concern.

If your inquiry concerns a damaged or incorrect item, photographs may help us investigate the issue.

Please do not send passwords, full payment card numbers, or other sensitive financial information by email.

4. Shipping Assistance

VELENOR offers free worldwide standard shipping with an estimated delivery timeframe of 7–10 days.

For tracking questions or delivery concerns, please contact:

support@velenor.site

Our team will assist with available shipment information and help investigate delivery issues when necessary.

5. Returns and Refund Assistance

We offer free returns on eligible purchases within 30 days of delivery.

To request a return or refund, please email support@velenor.site with your order details.

Our team will explain the next steps and provide applicable return instructions.

For full eligibility requirements, please refer to our Return & Refund Policy.

6. Business and General Inquiries

For general business communications, product feedback, or other inquiries, please contact us through our official email address.

We appreciate constructive feedback and welcome opportunities to improve our products and services.

7. Communication and Privacy

Information provided through customer support channels will be handled in accordance with our Privacy Policy and applicable data protection laws.

We use customer information as reasonably necessary to respond to inquiries, manage orders, resolve disputes, and provide support.

8. Official Communication Channels

To help protect customers from fraudulent communications, please use our official contact details:

Website: https://velenor.site

Email: support@velenor.site

Phone: +1 (914) 588-9377

We will never ask you to disclose your account password or full payment card information by email.

9. Our Commitment

At VELENOR, we believe that great customer service should reflect the same care and attention to detail that we value in home design.

We strive to communicate clearly, address concerns fairly, and make your shopping experience convenient and reassuring.

Thank you for choosing VELENOR.

Thoughtful Storage. Beautiful Living.