Contact us
Contact Us
We're Here to Help You Feel at Home.
At VELENOR, we believe that excellent customer service is just as important as thoughtful home design.
Whether you have a question about our wall shelves, need assistance with an order, or would like help with a return, our support team is here to make your shopping experience as smooth as possible.
We'd love to hear from you.
Get in Touch
Customer Support Email
For product inquiries, order updates, shipping questions, returns, refunds, and general assistance.
Phone Support
+1 (914) 588-9377
Business Address
VELENOR
1601 Winchester Ave
Ashland, KY 41101
United States
Official Website
How Can We Help?
Product Questions
Need more information about a wall shelf, its dimensions, installation requirements, or suitability for your space? Contact us before purchasing, and we'll be happy to assist.
Order & Shipping Support
If you need help tracking an order or understanding delivery estimates, please provide your order number and the email address used at checkout.
Returns & Refunds
We offer free returns on eligible purchases within 30 days of delivery. Contact our support team to initiate a return or request assistance with a refund.
General Inquiries
Have feedback, suggestions, or questions about VELENOR? We welcome your messages and appreciate the opportunity to improve your experience.
Our Customer Promise
We aim to provide clear communication, helpful guidance, and dependable support throughout your shopping journey.
Your home deserves thoughtful details, and your shopping experience deserves the same care.
Thank you for choosing VELENOR.
Elevate Your Walls. Enhance Your Living.